IT Help Desk

The importance of technology, as a business enabler, grew exponentially in 2020 as organizations swiftly restructured their operations to support remote working, whilst simultaneously maintaining and improving the flexibility and resilience of their IT platforms.

In a post-COVID world, rapid digital transformation will be key to survival and many organizations will be propelled into the ‘Data Age’. In this era, organizations will have to evolve from a traditional mindset of tactical IT to a longer-term outlook, best delivered through strategic managed service partnerships.

 

BDS offers many comprehensive businesses IT services for small businesses, medium-sized businesses, and large requiring full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. No matter what type of service help desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

 

Outsourced Help Desk: A Team Dedicated to Your Success

An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed. Is your outsourced help desk providing your company the value it needs to win big?

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24x7x365 IT support

 

We have a dedicated team of highly qualified and accredited system engineers and consultants who deliver responsive IT support based on ITIL best practices and corporate standards. Our support is provided by a dedicated 24x7x365 IT Service Desk and network Operations Centre.

 

24×7 remote monitoring, management & reporting

 

Much more than a traditional IT support desk, the BDS IT Support & Service Desk is staffed with over many certified IT professionals, available to you 24x7x365. Our IT service desk services provide efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver IT comprehensive IT consultancy services to businesses of any size with 24-hour help desk support available year-round. 

 

Technical consultancy

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Our technical pre-sales and solution design team deliver unlimited technical consultancy and advice to ensure technology projects meet the required business outcomes and deliver the best possible return on investment.